FAQ & PRIVACY POLICY

WHAT AREAS DO YOU COVER?

We are located and operate our picnic and gathering experiences predominantly on Aucklands stunning North Shore.  An out-of-area fee may apply for event locations outside of this area but let’s talk about what you need first.  We love the North Shore with its many stunning beaches and parks – the perfect destination for many of our experiences!  Head over the bridge and enjoy your event on the shore!
Our Platters are available for delivery Auckland wide and our Hampers or Gift Boxes can be sent nationwide.

IT’S AUCKLAND … WHAT ABOUT THE WEATHER?

It can be four seasons in one day in Auckland! We’ll keep in touch with you in advance for outdoor experiences such as picnics and outdoor grazing. If the weather gods aren’t looking kindly that day then we can make a plan to relocate to your venue indoors. This is discussed during our planning process with you. Don’t worry … the experience will still be amazing!

HOW LONG CAN WE SPREAD THE LOVE FOR?

We truly want you to enjoy your moments together! Most picnic events are booked for a 4 hour period or longer depending on which experience you are enjoying. Larger groups and parties such as hen’s parties and gatherings definitely need more time. We allow up to 6 hours for larger gatherings and if you need more time to spread the love please just talk to us ahead of time and we’ll accommodate you if we can! Romantic and deluxe picnics have flexibility for longer periods if necessary and availability allows. Late fee’s may apply if time extensions are not agreed as this may impact other bookings.

HOW DO GRAZING TABLE EVENTS WORK?

Our grazing events are setup by our team and then we leave you to enjoy them.
Please feel free to package and keep (or share!) any remaining grazing food …. an ideal snack later with a tipple of your favourite drink and your feet up!
We collect the equipment we have loaned for your event the following day or as agreed prior.

EVENING EVENTS AND OVERNIGHT HIREAGE

Gathering picnics or grazes are a popular evening event.  We look forward to you enjoying an amazing experience and are happy to loan our quality setup equipment to you overnight if required.  We will setup your event and leave you to enjoy but do require you to pack down equipment at the end of your evening event for collection the following morning.  Props and setup equipment will be the responsibility of the client during this time and they will need to sign off on all equipment left in their care. Soft furnishings such as rugs, cushions and throws will need to be returned in a dry and acceptably clean condition.  Please do not leave these outdoors overnight. An overnight bond is requested.  The bond will be refunded immediately upon full return of all equipment in a state deemed acceptable to us.

HOW DO WE CONFIRM OUR EVENT BOOKING?

Your booking is completed over the phone or in person, depending on the size of the event or what you’re trying to achieve. For proposal picnics, it’s good to meet face to face if possible so that we can get to know you a bit better and what will make your special moment more personalised to you both. A 50% deposit is required upon confirmation of your booking. Full payment will be required 14 days prior to your event date. We accept payment via bank transfer or by credit card through PayPal (a 3% surcharge applies).

DO YOU HAVE A CHANGE OR CANCELLATION POLICY?

Sometimes life can throw us a curve ball and we get that! Should you choose to change your dates, we will do our very best to try to accommodate you. This may not always be possible, especially in the in the peak entertaining seasons. If you need to cancel your booking within 14 days of your event, the 50% deposit will be refunded in credit to the equivalent value for you to use on other products we offer or at a later time. No refund will be given for cancellations within 7 days of your event as food and event preparations will already have been committed to. For smaller events such as The Romantic Picnic and Spread The Love Picnic for Two, with 48 hours notice we can work with you to reschedule or give you a credit to use at a later time.

WHAT ABOUT DIETARY REQUIREMENTS?

We will always endeavour to ensure your dietary requirements are met. We do however outsource some aspects of our catering to external specialty parties and we can’t guarantee the absence of trace elements.  GF, DF, Coeliac, Vegan and Vegetarian diets are all catered for by our team.

IS ALCOHOL PROVIDED?

We are committed to ensuring that all legislative requirements are met regarding the sale of alcohol. We have partnered with a licensed wholesaler who redeems the beverage vouchers included in our experiences.  We are unable to sell alcohol directly to you but all alcohol requirements can be ordered through our partner and delivered with your experience or event.  Alcohol will not be sold to minors under the legal drinking age of 18. Proof of identity and age when placing bookings and deliver of alcohol at events may be required. The only suitable forms of ID accepted are those that are government approved i.e. current passport, current drivers licence or a hospitality NZ 18+ card. We have a strict limitation on the volume of alcohol ordered in line with the event duration and food supplied for all events. Many outdoor locations have strict rules around visible and excessive consumption of alcohol. We respectfully request that responsible consumption is adhered to at all publicly located events. Spread The Love accept no responsibility for eviction from locations due to unacceptable behaviour of guests.

HOW DO I USE MY BEVERAGE VOUCHER?

Spread The Love have partnered with a third party licensed supplier for the supply of all alcoholic beverages in our hampers and experiences.  Beverage vouchers included in our experiences may be redeemed online and we will forward those details to you once your event has been paid in full.  Your beverage selection will then be delivered with your Spread The Love order.  Please note that you will need to confirm you are of a legal age to redeem your voucher online.

PICNIC VS PREMIUM BEVERAGE RANGES

Our beverage partner has a nose for the perfect wine and selects excellent quality wines for you to enjoy.  They are also passionate about craft beers!  We love to surprise you with a wine or beer choice to enjoy on your picnic.  You decide the style of wine or beer and our beverage partner will select a fabulous bottle or two just for your experience!  Our picnic and premium ranges differ by price range and reflect the brands available for selection.

CAN I PURCHASE ADDITIONAL BEVERAGES?

Additional alcoholic and non-alcoholic beverages may be purchased online via our licensed supplier and will be delivered with your order.

HOW LONG IS MY GIFT VOUCHER VALID FOR?

Our gift vouchers are valid for 12 months from the date of purchase. They cannot be redeemed for cash and no change will be given. They may be used as part payment for a value larger than that of the voucher value. Alcohol purchased as part of a voucher offer will not be supplied to minors under the legal drinking age of 18 and will be substituted in value for non-alcoholic beverage if required. Please contact us if you lose your voucher with the date of purchase and the name of the purchaser. Photocopies of vouchers will not be accepted.

SOCIAL MEDIA AND PROMOTIONAL PHOTOGRAPHY

Location setups, props and designs are the intellectual property of Spread The Love and may be used by us in promotional material, social media and marketing material. Photography and imagery of customers participating in Spread The Love events may be used unless prior requests have been made not to do so.  Spread The Love retains full copyright and ownership of any images from our events and experiences.

DO YOU DELIVER?

We deliver non-chilled products nationwide.  Perishable and chilled products are delivered throughout Auckland only.  The majority of orders should arrive next day in the North Island.  South Island may take two days depending on courier demand.  Perishable and chilled product deliveries and will require signature upon delivery and should be refrigerated upon receipt.  Delivery fees are incurred based upon location and urgency of delivery requested.  We utilise an urgent courier service for all deliveries containing perishable goods to ensure they reach you in the freshest possible condition.  We choose our courier partners with care however cannot be held responsible for damaged or lost goods in transit.  Tracking numbers will be provided to assist if required.

CAN I COLLECT MY ORDER?

We are happy for you to collect your order at a pre-arranged time and can discuss those details with you.

CAN YOU OFFER ONSITE ASSISTANCE DURING MY EVENT?

Our grazing tables and picnics are designed to setup and leave you to enjoy yourselves. If you require onsite assistance during your event we can arrange this based on availability – we are happy to discuss this with you.